Request a refund

Any problems with your order?

Let a customer service representative reach out to you and get a chance to get $50.00 worth of report/sticker credits.

Allow the company some time to process your request. The time it takes to receive a refund can vary depending on the company’s policies and procedures.

VIN

Your email

First name

Last name

Phone number

Product Type

Reason for refund

Date of Purchase

Buying a Used car?
Check VIN

10% OFF

Why do we need your phone number?

We'll send your vehicle report or sticker link via text for easy access.

Our support team may contact you if we find issues with your report or sticker.

Your data is never shared with third parties.

Get 10% off your purchases by providing your phone number.

How do I find my VIN Number?

Report and Check Corrections, Support, and Refund Process

Summary: If a PremiumVIN report, sticker, or check looks wrong, incomplete, or inconsistent, support can review the specific fields involved, determine the underlying cause, and regenerate the result, correct it, or process a refund. This page explains how that review works and what to expect.

Before You Contact Support

Most issues fall into one of two categories: the underlying data genuinely isn’t available from any source PremiumVIN checks, or something went wrong in how a report or sticker was generated or displayed. Distinguishing between the two determines what support can actually do see Why Vehicle Data May Be Missing or Incorrect for the difference.

How Support Reviews a Report or Check

When you contact support about a specific result, the review generally follows the same diagnostic model used internally across every PremiumVIN product:

Cause	What it means	Typical resolution
Source data does not exist	No record was ever created, digitized, or shared by the relevant source for this vehicle.	Explained to the customer; not correctable, since there's nothing to retrieve
Supplier or data-provider issue	The underlying data source was temporarily unavailable or returned an error.	Retry or regenerate the report/check
Interface or generation fault	Data existed and was retrieved correctly, but was not displayed or assembled correctly.	Treated as a technical defect; corrected and the report regenerated
Input or transcription error	The VIN, plate, or state entered did not match the intended vehicle.	Corrected once the right identifier is confirmed

Expected Response Times

PremiumVIN support team wil reach you maximum 48 hours after your submit a request.